BELLAMYBUDIMAN

Pertamax is somehow cheaper than Shell’s Super so I thought I’d give Pertamina another chance and topped up my tank there tonight. Not that I’m being particularly stingy about the fuel price, but I thought it was a perfect time to see whether turning back to Pertamina is really worth it or not.

Tonight, I bought 38.22 liters of fuel. That is something which I have to pay for IDR 275,184 to Shell. They charge Super for IDR 7,200 a liter right now, while Pertamina charges Pertamax for IDR 7,050 per liter. At that point in the gas station, I’m expecting to pay Pertamina IDR 269,430 for the fuel.

No.

Instead, they charged me IDR 275,430. I asked the attendant why and he said that for every IDR 50,000 worth of fuel, Pertamina charges you an additional IDR 1,000 if you’re paying with a credit card. This would probably be okay if the rule was written somewhere within the vicinity, like maybe posted on every fucking fuel pump there, but no, there was nothing written there at all. So to me, this is clearly a ripoff. For the record, I was never charged for any extra fee when filling up with Shell or Total. So props to them (and they have much better customer service, too).

Nice try, Pertamina. If by good service means ripping off customers a thousand for every fifty without even telling them, then fuck you for stealing. To me, it’s not about the amount of money that you ripped off, but in a sane world, there is this thing that you call business ethics. But then again, this is a state-run company. What can you expect?

As much as I think that both SCTV and Telkom are practically morons, they’re not the bad guys in this case. This afternoon, Dad received a call from +62 21 85551574 (thank God for caller ID) who claims that he’s from Telkom, telling Dad that he won a prize money worth 20 million and a phone. All he had to do is to watch SCTV on 9 PM later tonight. The guy then wanted to confirm our residential address. Dad flipped the question and he failed to answer, flopping his attempt to make the fraud.

I know that this is probably far fetched, but if there’s any way to trace down who owned that Esia number, I would really like to know, go to his stinkin’ house and torture that son of a bitch myself. You know, just for kicks.

And if you’d like to contribute profanity to the guy in question, by all means, I left his number up there.

Yero came back to Jakarta last night with the Siemens SL400A that I ordered, because the telephone is not available here. And unfortunately, his luggage was pried open, and a thief (that is supposedly working in Soekarno-Hatta, and did his crime before the luggage arrived on the baggage claim conveyor belt) took parts of my phone along with him. By parts of the phone, I mean only the battery pack, the handset’s back cover, and the belt clip. And that left us wondering why he did not take the whole box with him.

So here’s the deal, oh dear thief. I can already accept that this country is a shit hole with a shitty government and mostly shitty people, and the airport you worked in is also an even more fucked-up shit hole with the fact that it is probably worst than the worst shit hole in this country. And while I cannot accept that a fucked-up dickhead like you ever existed in any community, it would probably better if you take the entire box along with you, instead of leaving us with a useless telephone set.

But in any case, since you chose to moonlight as a thief, I hope the karma lands upon you. I hope you die and your soul rot in deepest hell hole.

Due to their extensively SLOW One Night Service package delivery, and their impossible-to-be-contacted Customer Support, yesterday I decided to send an email to JNE with my complaint. Here’s my email:

Saya menunggu paket penting yang dikirim kilat kemarin dari Bandung (resi 1445663550001), tapi sampai detik ini belum sampai, dan ini sudah hampir habis jam kantor. Ini apanya yang kilat? Servisnya sangat mengecewakan dan merugikan. Telepon JNE pusat juga semuanya sibuk DARI PAGI. Sebenarnya ada ngga sih yang kerja di sana? Masa hotline sibuk dari pagi?

Best regards,

Bellamy B. Budiman

Today, they replied me with this (sent from their email adm.cssuport3@jne.co.id):

Dear Ibu Bellamy,

Sebelumnya mohon maaf email Ibu baru kami respon dan terimakasih atas email serta kepercayaan Ibu terhadap perusahaan kami JNE. Kami informasikan bahwa kiriman Ibu telah diterima pada tanggal 27-08-2010 jam. 18:59 penerima: SUTIKNO.

Best Regards,
Dina Parlina
CS Officer
Customer Service Department

For being a numbskull and assuming that I am female, I replied them with this:

FYI, ini dengan BAPAK Bellamy, bukan ibu. Tentunya Ibu Dina tidak mau kalau saya panggil Bapak Dina?

Best regards,

Bellamy B. Budiman

So, Dina Parlina from JNE, if you can’t decide one’s gender, it is best that you use “Bapak/Ibu” or simply just the name instead. But, of course, that would be too much for you to understand, wouldn’t it?

I’ve done a bit of research, too. I found two credible hits for “Dina Parlina”. Apparently, those results are always related to customer complaints, as described here and here. So, it’s either Dina Parlina is a real person and presumably a man, or it’s just a cover name for their Customer Support.

Okays, Qory, ours Miss Indonesia, we understands whats you are talkings. When we downs you can makes we ups. Okay, thanks you.

(Oh my God, I feel like I lost a bunch of my IQs just to write things in Qorylish)