Datascrip Should Really Reconsider Their Ability on Handling Canon Service
Thursday, October 27, 2011
Since my PowerShot G10′s optical unit decided to bust itself out back in September, my camera has been in Datascrip Service Center since September 14. A couple days after that, they called me to inform that the parts needed for the job must be ordered directly from Japan. Right now it has been 43 days since the job order was issued and there are no signs of completion whatsoever.
On October 13, I received this text message stating that the parts needed will arrive on October 21:
It’s currently October 27, I called the service center back, and they said there was trouble with the parts expedition and they expect it to arrive on early November.
Seriously, Datascrip? How much longer should I wait for the parts to arrive? A month? A year? A decade? If you’re going to sell Canon products here, don’t you have the slightest idea that you HAVE TO HAVE SPARE PARTS READY FOR CUSTOMERS?! What kind of an idiot that sells common consumer products without the ability to service them accordingly and in a timely manner?
Update #2:
The manager called me yesterday and offered me an upgrade to a G12 for a million less than the listed price. That’s around 1.45 million, and around the same price I have to pay for the G10 spare parts. He said it is a compensation for the disappointment I have with their incompetence, and that he can’t make sure when the parts are coming in himself. However, today, this is what I got:
Now it stated that I have to pay 2.5 millions to trade to a G12. So this is apparently how Datascrip does their business? They promise you one thing, and then they screw you right on your face. What other dumbshit have you done today, Datascrip? I called this in and they said the price was already according to the memo FROM THE SAME MANAGER. I no longer know who’s the dumbass in Datascrip anymore at this point. Could be just the customer service officer (which is not really a surprise), or it could be everyone.
Update #3:
After another complaint, I got another phone call, confirming that I would only have to pay 1.458 million. According to the caller, the reason why nobody have a fucking clue on why I don’t have to pay for a full upgrade price is because they have not been informed yet by the manager. Nice, two different phone calls, two different reasons. If the decision is yet to be made, then why the hell did they texted me with the message above in the first place? This whole process is just purely idiotic.
Seriously, Datascript, you better get this thing right. Either your incompetent employees, or your workflow, whatever. This is seriously embarassing.