The Incident at Shell
Monday, July 25, 2011
No, it’s not a major incident, nor an incident that causes damage to my car whatsoever. The story goes like this. I went to Shell Karawaci to top up my fuel, left the car there and told the attendant that I want it to be filled up until it reaches the nozzle sensor. Then I went to the restroom.
When I returned, there was this huge pool of gasoline underneath my car. The supervisor in charge told me that the nozzle sensor didn’t register itself, and the fuel leaked out. I suspected that there was around 3 liters of fuel down there.
I then gave the guy my credit card to pay for the fuel, and the supervisor said that everything was free of charge. It was a pure incident, and they don’t know how much fuel exactly went in to the tank, and how much was wasted. So even when I insisted, the supervisor insisted back that it was free fuel day for me today.
I must say that this is the first time this thing ever happened to me, and I really do admire the supervisor’s swift decision making when handling incidents like this. Incidentally or not, should this happened in Pertamina, I’m pretty sure that they would ask me to pay for every bit of fuel that’s on the floor.
Good job, Shell. Nice to see a company here with good service.