Telkomsel’s Very “Useful” Website
Thursday, July 1, 2010
Last night, I stumbled upon Telkomsel’s website because I want to sign up for their electronic billing statement service (A service which signup link has yet to be found until now). I was already on my bed, and decided, hey, why don’t I just open the website from my iPhone and sign up from there. After all, Telkomsel is the exclusive provider for the iPhone, so they had to have a good mobile version of their website, right? Right? Right?
No.
Because here’s what showed up in my mobile Safari:
It is probably, by far, the ugliest mobile website I’ve ever seen from a mobile provider. It is badly designed (look at those jagged rounded corners of the icons), badly developed, and it doesn’t even give you any information other than referring you to mostly outdated apps in the App Store. Not to mention that most of those apps are not good looking either.
It also doesn’t give you the option to switch to the regular website, it needs you to explicitly enter “http://www.telkomsel.com/web/home” in the browser (luckily I bookmarked that one) so that it will give you this:
By the way, that screenshot was taken on a Mac, so in the iPhone, the main feature slideshow as you see there is not available, because it’s using Flash (while it’s easier to do that with jQuery, but hey, they’re technologically advanced people, right?).
But this is not the website’s feature that I want to talk about. If you look at the lower right section of the website, you’ll see a customer login. Everything there seems to be right (despite the ugliness of the website’s design). But when you look closer, you’ll get this:
People, if you ever want to forget your Telkomsel login password for any reason at all, then worry no more! Telkomsel has that feature made for you.
PS: If someone can point me on how to signup for the electronic billing statement, it would be much appreciated. It seems that talking with their jackass customer service won’t do much good.