Is This Clear Enough For You?
Thursday, January 21, 2010
A few days ago, I submitted a request to ANZ because they failed to copy my name from my identification card properly. Instead of “BELLAMY BENEDETTO B”, they named my credit card “BELLAMY BENEPETTO B”. Clearly the one who typed in my name has sight problems as in a standard QWERTY keyboard, the keys D and P are located across the opposite sides of the board, and the fact that identification cards are printed quite clearly even for remote areas of Indonesia. Maybe that person is using a DVORAK layout which has a closer D and P configuration, but I doubt that he/she would even know about it other than the standard company-issued keyboard attached to the computer.
Today, one of their officers called me and said that the copy of my identification card that I faxed has my name’s letters too close to each other. No, not squished, but too close to each other. In my understanding, when someone told me “Hey, the letters are too close to each other”, that means that it kerns incorrectly, which probably would look like this:
In theory, unless you have a fax machine that spits out paper horizontally, this is not by any means possible. If the letters were squished vertically like this:
Then it’s possible, perhaps they are using a paper-saving function that condenses the contents of a single page into half a sheet. And of course, there would probably other kinds of variables that could affect my facsimile transmission that isn’t necessary if the typed in my name correctly in the first place. Bottom line, they needed me to fax my identification card again in a bigger size.
So I figured that this was just going to be that other daunting task that has to be done because someone else’s stupidity, but hey, who am I to question the technological advances of a renowned credit card provider, right? So I faxed them this:
That’s a piece of A4 paper and a sandal next to it, just to give you the idea on how big it is. And if they still can’t get my name right this time, maybe the company should change their policy a bit and distribute free prescription glasses to everyone.
And yes, I get cranky when my name is pronounced incorrectly.
ANZ uses fax????????
LOL
Well most companies here don’t seem to know that there is this thing called e-mail, do they?