Why I Seem to Complain a Lot to Service Providers
Wednesday, January 13, 2010
I’m going to try to keep this explanation as easy as possible. I run a design company which is technically a service provider. By running a company like this, I value my clients highly and we try at the very best to respond to their needs as soon as possible, as good as possible, as reliable as possible, and the list goes on. All of this to keep the integrity of their trust to our company. Why? Because trust is hard to gain, and they paid for something that they expect to be so fucking damn good. We make that our priority.
The case of most Indonesian service providers is that they sell crappy services with a hefty price tag and somewhat idiotic knowledge of their own product or how it functions. The ISP we’re subscribed to often lied just to cover up their connection problems (the problem seems to always be on our side, not theirs), the telco I subscribed to is a pain in the ass who can’t even sell smartphones and usage plans the way they should, one of the banks I use proclaimed themselves stupid enough that they can’t count how many characters are there in a single email address, one of the insurance companies we subscribed to is constantly trying to find a way to not pay for our iMac’s service fee, thus negating the function of the insurance plan we bought from them. Ironically (except for the bank and the insurance), these dumbass providers are still one of the best in town.
Here’s one example. We paid almost 600k a month for our 1.5Mbps internet connection. Compared to broadband plans in the US which cost roughly $30 a month for a 10Mbps speed, yes, our connection is a fraction of the speed with twice the price tag. Therefore, since we paid for an expensive connection, I expect them to give us a fucking good service. Now when they miraculously provided me with an unexpected downtime, I expect them to give me one good reason why there was a downtime, why it’s down, why the hell it wasn’t scheduled, and if it were in maintenance, why the hell it wasn’t done at dawn when people was sleeping.
Here’s a tip for you dumbass providers, if you want me to treat you as goddamned idiots, by all means I would. And second, you never mess around or lie to someone who has more technical knowledge than you do, and if you ever do, I will bring the storms of hell upon you. I called to ask you what the problem is and not for you to fucking lie to me with a bogus and stupid reason.
Oh, I love this statement. LOL